Description :

Public Works Administrative Professional - Core Skills and PW Overview

If you're an administrative assistant, executive assistant, office manager, secretary, office coordinator, clerk, or play an important administrative role in your local government public works department or with an agency that supports public works, this course is for you!

Specially designed for the administrative professional working in a public works context, this course brings a blend of sessions that will help to improve your communication skills, and increase your knowledge of public works in general. This course covers administrative, organizational and communication skills required in the transportation, utilities, solid waste collection and disposal, emergency management, facilities and grounds including parks, water supply and safety, waste water collection, treatment and disposal, storm water and flood control, engineering technology, and equipment and fleet management.

Outline

1. Leadership Skills
   1. Leadership
   2. Learning Styles
   3. Developing your Vision
   4. Developing Soft Skills
      1. Emotional Intelligence
      2. Empathy vs Sympathy
      3. Networking
   5. Developing an excellent work environment
2. Public Works Operations
   1. Terminology
   2. History
   3. Surface Works
   4. Underground Works
   5. Distinct Works
   6. Support
   7. Public Works Year
3. Communication
   1. Communication Forms
   2. Communication Styles
   3. Conflict Resolution
   4. Difficult Conversations

Cost: $495.00

*Please fill out and return attached registration form to office@publicworks.ca*