Public Works Administrative Professional - C ....

Description :

If you're an administrative assistant, executive assistant, office manager, secretary, office coordinator, clerk, or play an important administrative role in your local government public works department or with an agency that supports public works, this course is for you!

Specially designed for the administrative professional working in a public works context, this course brings a blend of sessions that will help to improve your communication skills, and increase your knowledge of public works in general. This course covers administrative, organizational and communication skills required in the transportation, utilities, solid waste collection and disposal, emergency management, facilities and grounds including parks, water supply and safety, waste water collection, treatment and disposal, storm water and flood control, engineering technology, and equipment and fleet management.


  1. Leadership Skills
    1. Leadership
    2. Learning Styles
    3. Developing your Vision
    4. Developing Soft Skills
      1. Emotional Intelligence
      2. Empathy vs Sympathy
      3. Networking
    5. Developing an excellent work environment
  2. Public Works Operations
    1. Terminology
    2. History
    3. Surface Works
    4. Underground Works
    5. Distinct Works
    6. Support
    7. Public Works Year
  3. Communication
    1. Communication Forms
    2. Communication Styles
    3. Conflict Resolution
    4. Difficult Conversations

Event Date & Time:

12/16/2019  12:00 AM - 12/17/2019  12:00 AM

Venue :

Hampton Inn by Hilton Calgary Airport North
2021 100 Ave NE
Calgary , AB , T3J 0R3

Contact Person :

Email :
Phone : (403) 990-2792
Company : APWA Alberta Chapter
Title : Administration Assistant


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